Low demand for shared flights

“Shared” flights will only go ahead with a minimum of 4 seats sold
In the event of low demand for your selected flight time, we will attempt to contact you at least 24 hours before departure by telephone and email
We will offer you the option to cover the cost of the remaining seats, or to reschedule your flight date & time
Please therefore contact us in advance, prior to setting out to the airfield to ensure your flight is going ahead

Operator Details

Your flight will be operated by London Helicopter Charters Ltd under UK AOC 2441
Referred to as ‘The Operator’

Dangerous Goods

Under current CAA guidelines, you are not permitted to take any of the following items onto the aircraft:

Acid, Poison, Flammable Liquids, Explosives, Matches, Lighters, Bleach, Incapacitating Sprays, Ignitable Gas Devices & Compressed Gas

For full details, please click here

Please make sure you leave all such items in the terminal – we reserve the right to search any clothing and/or bags taken on board

Flight Restrictions

There are certain health restrictions which may prevent you from flying, these include; Limited Mobility, Epilepsy, Heart Conditions & Pregnancy. If you have concerns that you may not be able to fly please call the office on 01737420120
You may also need to seek advice from your Doctor

Weight and Age Restrictions

As with all aircraft, certain limits apply to individual passenger weights and to the combined weight of the whole group

Our individual passenger weight limit is 110kg (17st) If any of your group is above this weight, you may need to buy an additional seat

No children under the age of 4 are permitted to fly with us. Additionally, there is a minimum passenger weight limit of 15Kg. Children under 16 must be accompanied by an adult

If you would like to discuss any of these restrictions, please give us a call on 01737420120

Conditions of carriage

Redhill Helicopters and/or The Operator reserve the right to refuse any passenger from boarding the aircraft in the following circumstances:

Late arrival at the terminal
Failure to provide photo ID when required
When intoxicated
When displaying threatening or abusive behavior to our staff or towards any other passenger
Any other behaviour that may compromise the safety any or all passengers on-board or the pilot

If you are refused access to the flight, you will not be entitled to a refund

Online Check-in

All passengers must be checked-in online no later than 30 hours before your scheduled flight time

You can check-in immediately after the booking is made or by following the link in the confirmation email

At check-in, you will need to provide the names, dates of birth, nationality and weights for all passengers, plus details of photographic ID, which can include; Passport, Driving License or National ID Card

Photographic ID is not required for passengers under 16

Please ensure that you bring your nominated Photo ID documents with you on the day, failure to do so may prevent you from flying

Changes to your booking

Changes to your booking can only be made by calling us on 01737420120

If your call is not answered, please email us at support@redhillhelicopters.com

In most circumstances, we will be happy to reschedule your booking anytime up to 48 hours before your scheduled take off time

Cancellations

Cancellations by you
In most cases, customers may cancel or amend their bookings outside 48 hours before their scheduled departure time. Cancellations within 48 hours of flight will not be entitled to a refund. Where a booking is made using a voucher cancellations will not be refunded. Where bookings are made via a 3rd party agent, you will have to ask them for a refund.

Cancellations by The Operator
Redhill Helicopters and/or The Operator reserve the right to cancel or alter the flight schedule due to low demand, poor weather conditions, technical reasons or in the event of pilot illness at any time. We will of course endeavour to give you as much notice as possible

We will contact you using the email and mobile telephone number given at the time of booking or check-in

In these circumstances, we will offer you the option to reschedule your booking to another suitable date/time. Where this is not possible, we will offer you a full refund subject to restrictions mentioned above

Whilst we do offer our sincerest apologies for any disruption to your plans and for any expenses incurred, other than the ability to reschedule or refund, we do not offer any compensation

Am I insured?

The Operator holds public liability insurance to cover injury or other losses as a result of operating the flight – click here to view the policy summary.

There is no insurance in place to cover you for missing the flight for any reason or for any consequential loss associated with the flight being cancelled for any reason and at any time.

Voucher Codes

Vouchers codes, starting with “V” are printed on our Gift Vouchers
To make bookings with these codes, please follow the standard booking process and enter the “V” code before check-out.

Promo Codes

Promo Codes, starting with a “P” are published on some of our marketing material and in various promotional campaigns.
To use these codes, please follow the standard booking process and enter the “P” code before check-out