Low demand for shared flights

“Shared” flights will only go ahead with a minimum of 4 seats sold
In the event of low demand for your selected flight time, we will attempt to contact you at least 24 hours before departure by telephone and email
We will offer you the option to cover the cost of the remaining seats, or to reschedule your flight date & time
Please therefore contact us in advance, prior to setting out to the airfield to ensure your flight is going ahead

Operator Details

Your flight will be operated by London Helicopter Charters Ltd under UK AOC 2441
Referred to as ‘The Operator’

Dangerous Goods

Under current CAA guidelines, you are not permitted to take any of the following items onto the aircraft:

Acid, Poison, Flammable Liquids, Explosives, Matches, Lighters, Bleach, Incapacitating Sprays, Ignitable Gas Devices & Compressed Gas

For full details, please click here

Please make sure you leave all such items in the terminal – we reserve the right to search any clothing and/or bags taken on board

Flight Restrictions

There are certain health restrictions which may prevent you from flying, these include; Limited Mobility, Epilepsy, Heart Conditions & Pregnancy. If you have concerns that you may not be able to fly please call the office on 01737420120
You may also need to seek advice from your Doctor

Weight and Age Restrictions

As with all aircraft, certain limits apply to individual passenger weights and to the combined weight of the whole group

Our individual passenger weight limit is 110kg (17st) If any of your group is above this weight, you may need to buy an additional seat

No children under the age of 4 are permitted to fly with us. Additionally, there is a minimum passenger weight limit of 15Kg. Children under 16 must be accompanied by an adult

If you would like to discuss any of these restrictions, please give us a call on 01737420120

Conditions of carriage

Redhill Helicopters and/or The Operator reserve the right to refuse any passenger from boarding the aircraft in the following circumstances:

Late arrival at the terminal
Failure to provide photo ID when required
When intoxicated
When displaying threatening or abusive behavior to our staff or towards any other passenger
Any other behaviour that may compromise the safety any or all passengers on-board or the pilot

If you are refused access to the flight, you will not be entitled to a refund

Online Check-in

All passengers must be checked-in online no later than 30 hours before your scheduled flight time

You can check-in immediately after the booking is made or by following the link in the confirmation email

At check-in, you will need to provide the names, dates of birth, nationality and weights for all passengers, plus details of photographic ID, which can include; Passport, Driving License or National ID Card

Photographic ID is not required for passengers under 16

Please ensure that you bring your nominated Photo ID documents with you on the day, failure to do so may prevent you from flying

Changes to your booking

Changes to your booking can only be made by calling us on 01737420120

If your call is not answered, please email us at support@redhillhelicopters.com

In most circumstances, we will be happy to reschedule your booking anytime up to 48 hours before your scheduled take off time

Cancellations

Cancellations by you
In most cases, customers may cancel or amend their bookings outside 48 hours before their scheduled departure time. Cancellations within 48 hours of flight will not be entitled to a refund. Where a booking is made using a voucher cancellations will not be refunded. Where bookings are made via a 3rd party agent, you will have to ask them for a refund.

Cancellations by The Operator
Redhill Helicopters and/or The Operator reserve the right to cancel or alter the flight schedule due to low demand, poor weather conditions, technical reasons or in the event of pilot illness at any time. We will of course endeavour to give you as much notice as possible

We will contact you using the email and mobile telephone number given at the time of booking or check-in

In these circumstances, we will offer you the option to reschedule your booking to another suitable date/time. Where this is not possible, we will offer you a full refund subject to restrictions mentioned above

Whilst we do offer our sincerest apologies for any disruption to your plans and for any expenses incurred, other than the ability to reschedule or refund, we do not offer any compensation

Am I insured?

The Operator holds public liability insurance to cover injury or other losses as a result of operating the flight – click here to view the policy summary.

There is no insurance in place to cover you for missing the flight for any reason or for any consequential loss associated with the flight being cancelled for any reason and at any time.

Voucher Codes

Vouchers codes, starting with “V” are printed on our Gift Vouchers
To make bookings with these codes, please follow the standard booking process and enter the “V” code before check-out.

Promo Codes

Promo Codes, starting with a “P” are published on some of our marketing material and in various promotional campaigns.
To use these codes, please follow the standard booking process and enter the “P” code before check-out

General Terms and Conditions

Terms and Conditions

Redhill Helicopters sells both vouchers and booked seat tickets on Helicopter Sightseeing Flights. Vouchers can be redeemed against the cost of bookings made on our seat booking system.

All bookings and voucher purchases are issued with unique references which must be kept safe and secure and must be quoted when dealing with us.

Redhill Helicopters will take no responsibility for any loss you may incur as a result of voucher or unique booking reference theft and/or impersonation or identity fraud.

By booking a flight with us you agree to your details being passed to the UK security agencies who may conduct approved random searches against the details provided

Delivery
Seat bookings and voucher purchases are delivered by Email to the Email address entered on the web form. Where the option to receive a physical voucher is selected, the voucher is posted by 1st class delivery by UK Royal Mail to the address provided. In most cases, this will ensure delivery on the day following the date of purchase as long as the booking is made by 12:30 UK local time. In the event of non-delivery after 3 working days, please contact us at support@redhillhelicopters.com stating your voucher reference number and we will look into it.

Validity
Seat bookings purchased at Redhill Helicopters are valid for the date & time selected at the time of booking. Please refer to the Changes & Cancellations sections above.

Vouchers purchased at Redhill Helicopters are valid for twelve months from date of issue, unless otherwise stated. The exact expiry date will be printed on the voucher. You must redeem the voucher before this date or the voucher will cease to be valid.

Personal belongings
Due to space & security restrictions, passengers are required to carry the minimum possible items of personal property on board. For this reason, bulky clothing is discouraged and the only carry on items permitted are cameras or mobile telephones for photography (in flight safe mode).

All other personal effects are to be left behind with reception where storage arrangements are provided.

Security of all personal effects both carried on board & left on the ground remain the responsibility of the owner.

Description
The information provided by Redhill Helicopters about the various flight options and voucher options is correct at the time of publishing. However, the content or format may change slightly from time to time.

Images
The images used to illustrate the flight(s) on offer are used as an indication only. The aircraft and facilities and settings at each location may vary. No image on this website may be used with prior written permission from Redhill Helicopters.

Locations
Redhill Helicopters operates flights from Redhill Aerodrome, Surrey.

Arrival and timing
All quoted flight times are approximate and may vary either way on the day of the flight due to volume of air traffic or other operational reasons.
All flights depart from Redhill Aerodrome, Surrey RH1 5JY. Travel directions are included with your check-in confirmation email.

Late Arrivals
We are required by law to provide a full safety brief before boarding. The safety briefing for the whole group will start 15 minutes before your scheduled take off time. If you fail to arrive in time for the safety briefing, we reserve the right to refuse you permission to board the flight. In these circumstances, refunds are not given.

Flight Duration
Flight durations indicated are approximate and are given simply as an indication of the time you will spend in the air. Flight durations can vary from time to time depending on factors including Air Traffic Control restrictions.

The Weather
All flights are dependent on favourable weather conditions. If your flight is cancelled due to the weather you will be able to re-book, and your re-booked flight will remain subject to weather conditions.

Availability
Vouchers are sold subject to flight availability. Flight availability is set on a day by day basis.

Promotional Codes and Discounts
We reserve the right to restrict the use of multiple codes against individual bookings.

Personal Liability Insurance
Flights by The Operator are covered by public liability insurance cover. Please click here for a copy of the policy summary.

Inclusivity
We welcome the participation of disabled people on our flights though we recognise that access may present difficulties for those with disabilities.
We are committed to ensuring that disabled customers are given every opportunity to participate, so please give us a call on 01737 420 120 to discuss any relevant disability before you book.

Complaints
We welcome your feedback on all of our products & services. If you have a problem or complaint about your flight, please bring it to the attention of Redhill Helicopter staff at the aerodrome as soon as possible, so that they have a chance to put matters right. If your problem is not resolved on the day, please contact us, including your unique booking reference, and we will be happy to take the matter up. In general, we consider it unreasonable if you take no action on the day, but then make a complaint at a later date.

Other Terms and Conditions
All prices quoted in our promotional literature and on our website include VAT where applicable and are correct at the time of publication. We reserve the right to change the price of any product without notice. Vouchers are issued for monetary value with an expiry date as stated. Should the seat prices alter during the validity period of any voucher, the voucher monetary value will prevail.

In order to maintain the highest standard of customer service and to help with the ongoing training of staff we occasionally record telephone calls.

The text, illustrations and images used in all Redhill Helicopters promotional literature are protected by copyright and must not be copied in whole or in part without the express permission of Redhill Helicopters.

All the above terms and conditions apply as a condition of making any booking and/or using any voucher, whether or not the voucher holder is the original purchaser. Redhill Helicopters reserve the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law.

Data Protection
Redhill Helicopters complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:

Fairly and lawfully processed
Processed for limited purposes
Adequate, relevant and not excessive
Accurate
Not kept longer than necessary
Processed in accordance with the data subject’s rights
Secure
Not transferred outside the EU without adequate protection

Privacy Policy

Your Privacy

At Redhill Helicopters we are committed to protecting your privacy. We use the information we collect about you to process orders and bookings. Please read on for details about our privacy policy.

Controllers of personal information
Any personal information provided to or gathered by this website is controlled by Helicopter Tours Ltd. at the address provided at the end of this statement.

What information do we collect? How do we use it?
When you place an order or make a booking, we need to know your name, address, email address, recipient name, delivery address, answers to any questions required for check-in and a mobile telephone number so that we can contact you if there are any last-minute changes to your booking.
This allows us to process and fulfil your order and to notify you of the status of your order.

How does Redhill Helicopters protect customer information?
redhillhelicopters.com is hosted on a secure server. The secure server software (SSL) encrypts all information you input. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
We are registered with the Information Commissioner’s Office to handle our customer’s data under the Data Protection Act 1998 – our registration number is Z316998X

Will Redhill Helicopters disclose the information it collects to outside parties?
Redhill Helicopters and associated companies do not sell, trade, lend or rent your personal information to others unless you specifically opt in for 3rd party offers

Redhill Helicopters and associated companies may capture statistics about our customer behaviour, sales, traffic patterns and related site information. Redhill Helicopters and associated companies will not divulge this information to any third-parties.

We do not collect or store credit card details nor do we share customer details with any 3rd parties other than where we employ companies and individuals to perform functions on our behalf.

Examples of these functions include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance. Such companies and individuals will have access to personal information needed to perform these functions, but will not use it for any other purposes and are required to process the data in accordance with the UK’s Data Protection legislation.

Customer Review Policy
By providing customer reviews or feedback via our feedback page or any social media channel, correspondents undertake to have written their reviews based on their own opinions and experiences and that the information contained in their reviews is factual.

Any material considered inappropriate or offensive will not be published and will be removed or amended.

By submitting a review, correspondents grant us permission to publish their material online or via print media and, if necessary, edit it for clarity and typos.

We never publish a reviewer’s name in full (first name and surname initial only).

In summary
We are committed to protecting your privacy. We use the information we collect on the site to make ordering and booking at redhillhelicopters.com possible.

Your consent
By using our website, you consent to the collection and use of this information by Redhill Helicopters and associated companies. If we decide to change our privacy policy, we will post those changes on this page so that you can always view our policy on the information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think
Redhill Helicopters welcomes your questions and comments.

Please write to us at:
Redhill Helicopters, The Pod Building, Bridges Court, London SW11 3BE